The detail

Consistently exceeding the parameters of an overall contract KPI target of 84%, our designated on-site team, and relevant trade suppliers, complete over 7000 Reactive, PPM and Remedial Works orders, including Out of Hours Services, per annum in compliance with current regulations, ACOPs and the University’s own procedures.

Seamlessly transferring 20 staff through a diligent TUPE process, provided the foundations for this successful contract, which has accommodated extensive additional Ad-Hoc Refurbishment/Modification Works. Notable examples include the refurbishment of the Great Hall changing unit and the Gower Room within Fulton House.

A lasting relationship has been forged through the creation of a defined communications strategy that enables the formal discussion, and resolution, of potential issues with representatives from across the University’s estate. Informally, our open door policy fastens this client relationship and ensures the smooth running of contract operations. Adding further value to the University’s expectations, we provide comprehensive assistance during the external third party SHEQ Audits, which take place annually.