The detail

Typically, following an initial “settling in” period, our people focused team quickly got up to speed, surpassing client expectations and ultimately exceeding KPI targets scores on a consistent basis.

This trust is reflected in the continued increase in annual value of the Framework from £12.38 million in 2015 to £14.21 million in 2017, and the participation of additional Government Bodies due to the Framework’s recorded success. Driven by a Contract Manager, five Area Managers and 21 Engineers, our added-value services include Reactive, PPM, Remedial and Minor Works.

A dedicated 24/7/365 Helpdesk is a crucial element of our bespoke solution, with all orders received via the client’s JULES System and subsequently logged to IFS.

Innovative in our approach, we have set-up a dedicated Quantity Surveyor Team to engage with SCPs, Area Managers and the client to ensure MTC project progress is accurately measured. Efficiencies have also been gleaned through the introduction of a Park Mobile Account and Digital Pens, which have reduced the administration burden of one full-time staff member. Employing 100% of staff locally, and recording 20 Apprenticeships per month, we are clearly operating this contract in line with the Framework’s social value aspirations.